Customer Service Officer

Core responsibilities:

CFA Management – Stock Management & Accuracy, Depot hygiene & safety, Depot team capability assessment & gap corrections

Transportation Management – Ensure timely truck placement, timely order execution, Freight Negotiation

Customer Service – Ensure satisfaction of Direct Customers (GT/MT/eCOM/Others) through timely interventions

Daily monitoring of key metrics – preparing reports, analysis and actions

Regular depots visits and monitoring adherence vs SOP’s

Vendor Management – Facilitate timely resolution of vendor issues/concerns