Client Service Representative (Accounting Exp a plus)

Be the First Point of Contact. Keep Things Moving. Bring the Energy.

Wald Wire is looking for a detail-oriented, high-energy Customer Service & Administrative Coordinator to support daily operations and serve as the first point of contact for our customers.

This role is ideal for someone who is organized, confident, and personable—someone who can communicate clearly, manage multiple priorities, and isn’t afraid to bring a little personality into the workplace.

If you enjoy helping people, keeping things on track, and working with both customers and numbers, this could be a great fit.

What You’ll Do

-Customer Communication

Respond to customer inquiries via phone and email in a timely, professional manner

Answer incoming calls and route messages to the appropriate team members

Provide clear, friendly, and confident communication

-Order & Documentation Management

Create and manage work ticket documentation based on customer purchase orders

Maintain accurate production records and update documents as needed

Ensure all information is organized, complete, and up to date

-Administrative & Accounting Support

Assist with basic accounting tasks such as data entry, invoice support, or reconciliation (as needed)

Work within systems like QuickBooks and internal shop management software

Support internal processes that tie together operations and financial accuracy

-Team Collaboration

Assist team members with administrative tasks when needed

Communicate effectively across departments to keep operations aligned

Help maintain a clean, organized, and positive office environment

Tools You’ll Work With

Microsoft Office (Excel, Outlook, etc.)

Sage / Shop Management System

QuickBooks

What You Bring

High school diploma or GED

Strong customer service and communication skills

A positive, outgoing personality and confidence working with people

Highly organized with strong attention to detail

Ability to multitask and prioritize in a fast-paced environment

Experience with accounting tasks or QuickBooks strongly preferred

Experience in manufacturing or administrative support is a plus

Physical Requirements

Primarily office-based work (seated for extended periods)

Occasional bending, stretching, and lifting up to 50 lbs

Why Wald Wire?

We’re a growing company where every role plays a key part in keeping operations running smoothly. This position is more than just answering phones—it’s about being a central point of communication, organization, and support across the business.

We’re looking for someone who brings both attention to detail and personality—someone who can keep things accurate and keep the energy up in the office.