Shared Services Associate

What You'll Do: FSS Associate in two (2) of our lines of business: Supplier Operations and Contact Center.

If you have experience in Supplier Operations or have real world Call Center experience this may be an opportunity for you.

OBM is seeking a Financial Support Services Associate who will assist our OBM Financial Support Services (FSS) section.

FSS is a business processing center that processes common administrative transactions for state agencies and business suppliers, with an emphasis on efficiency and customer service.

Supplier Operations: * Makes updates to existing suppliers, such as name, address contact information, and tax identification changes * sets up and maintains electronic funds transfers (EFTs) for suppliers and Medicaid providers as well as other functions.

CONTACT CENTER: THE CANDIDATE SELECTED FOR THE CONTACT CENTER MUST WORK THE HOURS OF 8:00 A.M.

TO 5:30 P.M.

* As an associate in the Contact Center you will be responsible for handling inquiries from both internal and external customers by telephone, email, and other channels while providing magical customer service.

* All service lines of Financial Support Services must validate information for accuracy and completeness within established State of Ohio and FSS guidelines and timelines.

* Work with leadership to identify continuous improvement opportunities.

Contribute to the development and achievement of short and long-term department objectives and goals.

* May be assigned to work in any of the following areas: Supplier Operations, Accounts Payable, Travel and Expense or Contact Center A Successful Candidate Will: * Meet or surpass the production and quality goals * Work well independently and as part of a team * Have strong communication skills * Be flexible * Have strong attention to details Financial Support Services Associates may be assigned to work in any of the following areas after extensive training: Supplier Operations, Accounts Payable, Travel and Expense or Contact Center.

Accounts Payable: These associates handle the processing of invoices for a wide range of state agencies, as well as various boards and commissions.

Contact Center: This team handles inquiries from both internal and external customers by telephone, email, and other channels while providing magical customer service.

Supplier Operations: Makes updates to existing suppliers, such as name, address contact information, and tax identification changes, sets up and maintains electronic funds transfers (EFTs) for suppliers and Medicaid providers as well as other functions.

Travel and Expense: These associates process travel and expense reimbursement requests in accordance with state rules and guidelines for travelers doing state-related business.

18 mos.

exp.

in accounting, auditing, finance, business administration, or related field, or financial call center work in private sector or other governmental sector; * Or completion of associate core coursework in accounting, auditing, finance, business administration or related field; * Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Accounting and Finance