I.T. Systems & Support Manager

Company Description

It is Oakwood Management Company’s outstanding team that has grown Oakwood into the largest local property management company in Central Ohio. From site personnel to corporate leadership, our employees demonstrate Oakwood’s commitment to delivering results that meet our owners’ needs and investment goals, while giving residents places where they are proud to live and do business. That is our vision for every team member we bring on board here at Oakwood Management Company.

We are dedicated to providing exceptional service, high-quality living experiences, and value for both residents and property owners. Oakwood creates a smoke-free and enriching work environment, fostering personal and professional growth through mentorship, specialized training programs, and external learning opportunities. Our team is committed to community engagement, supporting meaningful causes through our Oakwood Cares initiatives. Join us to be part of a passionate team making a positive impact.

***This is a full-time, on-site role located in the Columbus, Ohio area.

Role Description

The I.T. Systems & Support Manager serves as the operational backbone of enterprise technology delivery, ensuring stable infrastructure, responsive end-user support, and disciplined execution of IT initiatives across a multi-location organization. This hands-on role balances daily technical support, systems administration, and project-based execution while reinforcing cybersecurity standards, process efficiency, and scalable technology operations aligned with business objectives.

Core Responsibilities

• Lead helpdesk operations including ticket triage, escalation management, SLA tracking, and Tier I/II support

• Own and optimize ITSM processes, including incident, problem, and change management workflows

• Develop and maintain IT documentation, SOPs, and knowledge base resources

• Execute system rollouts, hardware deployments, automation initiatives, and project-based technical improvements

Enterprise Systems & Support Operations

• Administer Microsoft 365 (Entra ID, Exchange, SharePoint, Power Platform) and support hybrid cloud infrastructure

• Maintain Active Directory, endpoint management, network systems, and distributed hardware environments

• Support program management and enterprise platforms (Yardi ERP, PropTech App Integrations, Telecom)

• Coordinate hardware procurement, lifecycle management, vendor support, and support in cost-control initiatives

Security & Compliance

• Monitor security alerts and escalate issues appropriately

• Assist with enforcing access controls and information security policies

• Support backup verification and business continuity processes

Qualifications

3–5+ years IT systems administration or technical support experience preferred

Strong skills in Technical Support, Troubleshooting, and Documentation

Excellent problem-solving and analytical skills

Ability to work collaboratively with cross-functional teams and manage projects

Proactive approach to project-based work, ability to set and meet deadlines

Experience in real estate, Yardi ERP systems, or other multi-family software solutions is an advantage

Experience with Microsoft 365, Active Directory, Azure/hybrid environments

Bachelor's degree in computer science, Information Technology, or a related field is preferred

What We Offer:

Competitive Pay

Benefits: Health, Dental, and Vision insurance, 401(k) matching, Rental Discounts

Growth Opportunities: We invest in our team with ongoing training and development

Fun Work Environment: Join a company culture that values work-life balance, teamwork, and success

Education Reimbursement, Advancement, and Training opportunities

Paid Weekly

Generous PTO

9 Paid Holidays - including YOUR BIRTHDAY!

Oakwood Vision Statement:

To sustain growth through deep community connection while providing expertise, compassion, and unparalleled quality and service.

Core Values:

At our Company, Service is not just a duty; it is our ethos.

At our Company, Teamwork is ingrained in our DNA.

At our Company, Honesty is the guiding principle that defines us.

At our Company, Diversity is a cornerstone of our identity.

At our Company, Happiness is at the heart of our company culture.