Switchboard Operator

$16.50 - $24.75 Hourly

$34,320 - $51,480 Annually

This position is a Pay Band C2

Posting Details

The New Mexico Behavioral Health Institute provides care to New Mexicans across six different divisions including hospital level inpatient psychiatric care for both civil and forensic commitments, residential treatment for adolescents, outpatient care for people with behavioral health disorders, detox and residential substance use treatment, and skilled/long-term care. As the largest behavioral health complex in the state, inpatient/residential care is provided to over 250 New Mexicans every day, along with 400 outpatient clients a month. There are over 600 employees across all the divisions of NMBHI to ensure high-quality treatment and care is delivered.

This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

Why does the job exist?

Switchboard Operators receive incoming and outgoing calls. be the point of contact for communication for New Mexico Behavioral Health on a 24-hour basis. Dispatch emergency response for security, such as ambulance, fire and local law enforcement as needed.

How does it get done?

-Answer and transfer incoming and outgoing calls as needed.

-Document patient movement as well as timelines of events on campus as needed.

-Issue visitor passes and communication with doctors on campus as needed.

-Dispatch radio communication for the Security department as needed.

Who are the customers?

The Switchboard Operators ensures the safety and security of all individuals associated with NMBHI, including, staff, patients, residents, visitors, and property.

Ideal Candidate

Ideal Candidate would have:

-Experience with windows-based computer skills who has costumer service skills with communication and problem solving. fast learning skill set along with multitasking abilities. writing documentation of events is a must, so must be ready to write reports as needed

Minimum Qualification

Eighth grade education.

Employment Requirements

Must obtain a valid Drivers License

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required.

Indoor office setting, 8-hour shifts, 40 hours a week with working lunch on site. Minimal overtime if any.

Team effort to accomplish job assignments. this division is covered by 3 - 24-hour shifts per day 6am - 2pm, 2pm. -1pm, 1pm - 6am.

Supplemental Information

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Agency Contact Information: Sonya Lujan or Kaylene Maldonado Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.