Primary Care Access Clinician-Remote

THE ORGANIZATION

Outer Cape Health Services (OCHS) provides a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod. With locations in Harwich Port, Wellfleet and Provincetown, OCHS cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay.

Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966). As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it and validating that staff are working at the top of their licensures are foundations of this model. Outer Cape Health Services, Inc. (OCHS) is a 501(c)(3) non-profit organization and is governed by a Board of Directors representative of its community.

OCHS offers competitive benefit plans and is an inclusive and equal opportunity employer.

Primary Purpose of Position:

As a Patient-Centered Medical Home (PCMH), we are committed to providing accessible, high-quality, team-based care. Reporting to the Chief Medical Officer, the Remote Primary Care Access Clinician serves as a vital clinical extension of the interdisciplinary care team, focusing primarily on virtual access and inbox management. By efficiently managing the in-basket and conducting telehealth visits, this role ensures continuity of care, improves patient outcomes, and supports the broader OCHS team-based care model.

A typical day consists of approximately 50% telehealth visits with patients and 50% in-basket management and other virtual support.

Essential Functions:

Serve as a member of the primary care team, providing telehealth and virtual support to an in-person primary care team

Engage in regular and ongoing communication regarding the health of the population managed

Utilize EPIC and a range of tools to maximize communication with patients and team members

Collaborate with the Chief Medical Officer, Senior Medical Director, and nursing staff regarding the daily schedule

Demonstrate flexibility and willingness to adapt based on daily patient needs

Keep accurate, complete, legible, and timely medical and other records and files as required by law, which shall become and remain the sole property of OCHS

Participate in peer review and patient care audits for quality assurance and utilization review to maintain and improve patient standards of excellence

Maintain knowledge of current developments in specialty to enhance professional expertise, to include keeping current Board Certification and complete CME as needed to maintain licensure

Maintain a productive and professional working relationship with other clinicians and healthcare professionals within and out OCHS

Engage respectfully with OCHS administrative and support staff

Perform care in accordance with all applicable state and federal laws, professional standards, and OCHS policies and procedures

Other related duties and projects as assigned.

Core Competencies / Core Clinical Competencies:

Provide patient care that is compassionate, appropriate, and effective for the treatment of and promotion of health

Demonstrate knowledge about established and evolving biomedical, clinical, and cognate (e.g., epidemiological and social-behavioral) sciences and the application of this knowledge to patient care.

Investigate and evaluate patient care practices, appraise and assimilate scientific evidence, and improve patient care practices.

Express interpersonal and communication skills that result in effective information exchange and teaming with patients, patients' families, and professional associates.

Exemplify a commitment to carrying out professional responsibilities, adherence to ethical principles, and sensitivity to a diverse patient population.

Signify an awareness of and responsiveness to the larger context and system of health care and the ability to effectively call on system resources to provide care that is of optimal value.

Qualifications:

Licensure: Practice within the scope of licensure and certification consistent with Massachusetts law.

Physician Applicants: M.D. or D.O., board certification or eligibility in an appropriate specialty.

NP/PA Applicants: Graduation from an accredited program and current certification.

Supervision: Advanced Practice Clinicians (NPs/PAs) must maintain appropriate supervision/collaborative agreements

Mandatory Regulatory Credentials: Valid and unrestricted license to practice in the Commonwealth of Massachusetts, BLS certification, and valid DEA registration and prescribing authority as applicable.

Program Eligibility: Eligible to participate in Medicare, Medicaid, and other third-party payer programs.

Team Orientation: Excellent interpersonal skills, communication skills, organizational abilities, computer experience, and the ability to work within a collaborative team setting with a commitment to the PCMH model.

Cultural Competence: Ability to work effectively in a culturally diverse environment and serve a seasonal, community-based population.

Excellent written and verbal communication skills - bi-lingual helpful.

Proficiency in computer skills including EPIC, Outlook, Microsoft office, OneDrive, electronic health records and other standard office software

Ability to adhere to strict confidentiality standards.

Demonstrated ability to work effectively both as a team member and independently.