Customer Service Representative

Job Description

The 4 state Insurance Agency in Fort Scott is hiring Customer Service Representative to join our growing team. Our insurance agency is located in Girard; KS and we are excited to be expanding into Fort Scott!

As an Insurance Customer Service Representative, you will be the first point of contact for our clients. Your primary responsibilities will include assisting customers with inquiries, processing claims, and providing information about our insurance products. We are looking for someone who is passionate about helping others and has excellent communication skills.

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Responsibilities

-Respond to customer inquiries via phone, email, or in-person.

- Provide accurate information regarding insurance policies, claims, and coverage options.

- Process policy applications, renewals, and modifications.

- Assist clients in filing claims and follow up on the status.

- Maintain customer records and ensure accurate documentation.

- Resolve customer complaints efficiently and professionally.

- Collaborate with team members to enhance service delivery and improve customer experience.

Requirements

-High school diploma or equivalent; college degree preferred.

- Previous experience in customer service, preferably in the insurance industry.

- Strong communication and interpersonal skills.

- Ability to work in a fast-paced environment and manage multiple tasks.

- Proficient in Microsoft Office Suite and customer management software.

- Knowledge of insurance products and regulations is a plus.

Full-time