Technical Business Analyst

Role Overview

We are seeking a Senior Business Analyst with strong technical and functional expertise to support an Application Portfolio Modernization (APM) Program and ServiceNow Enterprise Architecture (EA) implementation.

This role will act as a bridge between business stakeholders and technical teams, driving modernization of legacy applications and enhancing enterprise platforms.

Key Responsibilities

1. Business & Technical Analysis

Lead requirements gathering sessions with business and IT stakeholders

Create BRDs, FSDs, user stories, and process flows

Perform gap analysis, impact analysis, and workflow design

2. Legacy Application Modernization

Analyze legacy systems (MS Access, VB6, PHP, .NET)

Define migration strategies (Retire / Replatform / Rebuild)

Support transition to modern platforms like:

ServiceNow

SharePoint Online

Power Platform

3. ServiceNow Platform Support

Support ServiceNow modules:

Enterprise Architecture (EA)

CMDB

Application Portfolio Management (APM)

Manage configurations, enhancements, and integrations

Ensure adherence to platform governance and best practices

4. Testing & Implementation

Lead User Acceptance Testing (UAT)

Coordinate end-to-end testing cycles

Develop training materials and SOPs

5. Process Improvement & Governance

Identify automation and optimization opportunities

Participate in CAB (Change Advisory Board) activities

Support ServiceNow standards and roadmap

6. Stakeholder Management

Act as liaison between business, IT, and architecture teams

Facilitate communication and alignment across teams

7. Project Support

Track deliverables, risks, and dependencies

Support project timelines and reporting

Mandatory Requirements (Must Have)

CBAP Certification (IIBA) – Mandatory (No exceptions)

Bachelor’s degree in IT, Business, or related field

5+ years of Business Analysis experience

Strong experience in:

Requirements gathering

Process mapping

Gap analysis

Documentation

Hands-on experience with ServiceNow, including:

CMDB

Enterprise Architecture (EA) or similar modules

ITSM / ITIL processes

Experience in:

Enterprise systems & integrations troubleshooting

SQL / data querying for reporting & analysis

Nice to Have

Experience with:

ServiceNow CSDM model & CMDB design

Enterprise Architecture / Portfolio Management

IT strategy, capability modeling, application rationalization

Certifications:

ServiceNow Certified System Administrator

ServiceNow CIS (APM or EA)

ITIL v4 Foundation

Soft Skills

Strong analytical and problem-solving mindset

Excellent communication and stakeholder engagement skills

Ability to work in cross-functional, fast-paced environments

Work Environment

Hybrid model (2 days onsite required)

7 hours/day, 35 hours/week

No travel required

Ideal Candidate Profile

Strong Techno-Functional Business Analyst

Deep ServiceNow + Enterprise Architecture exposure

Experience in application modernization / transformation programs

Comfortable working with legacy-to-modern system transitions