Colleague Resource Specialist

Description Colleague Resource Specialist provides internal support to retail banking colleagues by delivering guidance, coaching, and solutions to complex inquiries.

This role ensures consistent service delivery and empowers teams to deliver excellent customer experiences.

Responsibilities + Provide inbound support to retail banking colleagues + Offer guidance on policies, procedures, and systems + Deliver coaching to improve service quality and performance + Resolve complex service issues end-to-end + Support multiple lines of business during peak demand + Document interactions and maintain accurate records + Participate in training, team meetings, and process improvements Requirements Job Requirements + High School Diploma or equivalent + Minimum 3 years of customer service experience Preferred Qualifications + Experience in retail banking or call center environments + Knowledge of banking systems and procedures + Strong problem-solving and communication skills + Leadership or coaching experience preferred + Proficiency in PC and internet-based applications TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed.

We provide access to top jobs, competitive compensation and benefits, and free online training.

Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S.

job openings must be legally authorized to work in the United States.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half.

An Equal Opportunity Employer.

M/F/Disability/Veterans.