Supervisor

Job Description

Join Our Team! Contact Center Supervisor

We are seeking committed professionals to join our team as a Contact Center Supervisor, leading customer service teams and ensuring high standards of quality and performance.

What will you do?

Supervise daily contact center operations ensuring compliance with established processes.

Monitor team metrics, service quality, and performance levels.

Lead escalation management, providing guidance and ongoing coaching to ensure high team performance.

Lead employee development, training, and performance evaluation initiatives.

Support administrative processes, reporting, and continuous improvement efforts.

Added Value:

Opportunities to support customers in Puerto Rico and the United States, expanding your experience in a dynamic and international environment.

Requirements:

Bachelor’s degree in related fields (Communications, Science, Business Administration, or related fields).

1+ year of supervisory experience.

2+ years of customer service experience.

Fully bilingual (English/Spanish), required.

Proficiency in Microsoft Office (Excel, PowerPoint, etc.).

Availability to supervise operations across different shifts (7:00 a.m. to 7:00 p.m.), including weekends and holidays.

Benefits:

Specialized training

24/7 telemedicine services

Wellness programs

Medical, life, and retirement plans

Paid time off

Professional growth opportunities

Location: Guaynabo or Mayagüez, PR (On-site)

Employment Type: Full-time Regular

We are an Equal Opportunity Employer (EEOC).

Full-time