Business Intelligence Analyst

Responsibilities

Business Requirements Gathering

Collaborate with stakeholders, including leaders and subject matter experts, to understand problem statements, business objectives, challenges, and data-related needs

Translate business requirements into clear and actionable BI project specifications

Data Collection and Analysis

Identify and gather relevant data from different sources, both internal and external, ensuring data quality and accuracy

Data Analysis and Performance Monitoring

Analyze data to identify trends, patterns, and insights that can address business opportunities

Tracking key performance indicators (KPIs) and metrics to evaluate the effectiveness of business strategies and operations

Visual Presentation

Develop a presentation with enhanced data storytelling to improve understanding of insights for better decision making

Presentation of Findings

Present findings such as business insights and recommendations to leaders and decision-makers

Problem-Solving

Identifying issues and opportunities within the business through data analysis and recommending solutions

Collaboration

Work closely with BI Reporting Analyst and MIS to define project objectives, scope, and success measures

Working with various departments, such as operations, quality, training and operations, to understand their data needs and provide relevant insights

Innovation

Staying updated with the latest BI tools and technologies to continually improve data analysis and reporting capabilities

Knowledge, Skill Set & Qualifications Required (External)

Bachelor's degree in Business, Data Science, Analytics, or a related field

2-3 years of Call Center experience

Proficiency in data analysis tools and techniques, such as MS Excel, Google Sheets, SQL and/or other data visualization tools

Intermediate to advanced management of presentation tools, such as MS Powerpoint and/or Google Slides

Excellent communication and interpersonal skills to facilitate collaboration with technical and non-technical teams

Great analytical, critical thinking and problem-solving abilities

Strong adaptability and capacity to work in fast-paced environments

In-depth understanding of organization data flow and its use in management decision-making

Must be a self-motivator and self-starter

Experience in developing data driven business solutions that drive business outcomes

Knowledge in project management to manage and prioritize tasks effectively

Knowledge in Banking Operations / Financial Technology / Customer Experience is a plus #J-18808-Ljbffr