Account Manager (Midwest)

Job Description

ABOUT 4MATIV TECHNOLOGIES, INC.

4MATIV Technologies manages multi-modal mobility for school systems nationwide with technology to expand options and enhance service. We envision a future where all children have access to the learning opportunities that maximize their potential, and we are reimagining transportation to accelerate student outcomes.

We partner with schools to improve service, safety, and holistic sustainability, ensuring all students have access to the right ride. Currently, we manage transportation for over 50 school districts across cities including Houston, Indianapolis, Minneapolis-St. Paul, and Phoenix, simplifying operations and expanding services for families. Every school day, 4MATIV manages outsourced vendors and operates a contact center supporting more than 22,000 student trips across over 1,000 routes for schools across the country.

Our team is committed to:

Working shoulder-to-shoulder with our clients as a mission-aligned and trusted partner

Building user-centered products to create lasting impact for districts and students

Valuing diversity of perspectives and experiences

Care for every detail and outcome

Highest standards of service and safety

Constant learning and improvement

POSITION OVERVIEW

The Account Manager is the primary owner of day-to-day relationships and service delivery for assigned schools. This role combines customer relationship management, operational execution, and system ownership.

You will be responsible for ensuring transportation services run effectively, issues are resolved quickly, and schools experience consistent, high-quality support.

This is a hands-on, fast-paced role that requires comfort with ambiguity, urgency, and operational detail. Success requires strong judgment, responsiveness, and the ability to coordinate across multiple internal teams.

WHAT SUCCESS LOOKS LIKE

Strong, trust-based relationships with school stakeholders; confidence leading operational and strategic conversations

Reliable service delivery with minimal escalations

Proactive identification of risks and opportunities using operational data

Accurate, detail-oriented, and timely execution of student transportation changes and requests

Confidence in contracts, invoices, and financial structures, with the ability to answer questions and ensure accuracy

Clear, proactive communication with all stakeholders

High customer satisfaction and contract renewals

LOCATION

Candidates must reside in the Columbus, Detroit, Indianapolis, Kansas City, or Milwaukee metro area to support on-the-ground school partnerships (remote-first role with weekly in-person responsibilities at schools)

Ability to travel within our Midwest region as needed (2-4x year), occasional out-of-region travel (1-2x per year).

RESPONSIBILITIES

Account Ownership & Relationship Leadership

Serve as the primary owner of assigned school accounts, responsible for both service quality and overall account health

Build strong relationships with school leaders and confidently lead both operational and strategic conversations

Set clear expectations, communicate proactively, and maintain trust through consistent follow-through

Identify risks early and manage sensitive conversations with professionalism

Transportation Strategy & Service Design

Develop a deep understanding of each school’s transportation model, including routing structure, vendors, student needs, and service constraints

Advise schools on routing strategy, service design, and operational tradeoffs

Translate school needs into effective operational plans in partnership with routing and operations teams

Continuously assess and improve service design over the course of the year

Service Execution & Issue Resolution

Own day-to-day service delivery and ensure transportation services run effectively

Monitor performance, investigate issues, and drive timely resolution

Manage escalations with urgency and strong judgment

Ensure ongoing service changes (e.g., student routing updates) are handled accurately and on time.

Coordinate across 4MATIV teams to ensure strong service delivery in all areas (e.g., Routing, Operations, Vendor Management, Billing & Invoicing)

Data-Driven Account Management

Use operational data and service reports to monitor performance and identify trends

Translate data into insights and recommendations for schools

Prioritize work based on performance signals and account needs

Use data to proactively address risks and improve service outcomes

Contract, Budget, & Renewal Ownership

Understand and communicate key contract terms and pricing structures to schools

Review and quality-check invoices before delivery; respond to questions with confidence

Lead regular budget conversations, clearly explaining the financial impact of service and routing decision

Track contract status, payments, and outstanding items; escalate as needed

Proactively manage renewal timelines, identify risk signals, and lead renewal conversations

Platform Ownership & Operational System Management (TOMS)

Own the accuracy and integrity of 4MATIV’s TOMS platform as the system of record for all transportation services

Configure and maintain system setup, ensuring all service changes are reflected accurately and on time

Train and support school staff, driving consistent and effective platform usage

Identify and resolve system or data issues in partnership with internal teams

Requirements

Education & Experience

Bachelor's degree in business, marketing, or a related field preferred.

3+ years of experience in customer success, account management, operations, or service delivery role in a complex environment.

Experience working with schools and/or transportation operations is a plus.

Proficiency in both Microsoft and Google product suites.

Core Competencies

Mission Alignment – Motivated by improving outcomes for schools and families and contributing to a meaningful, service-oriented mission

Ownership & Results Orientation – Takes full ownership of accounts and follows through on issues end-to-end, prioritizing effectively to drive outcomes

Service Mindset – Maintains professionalism, care, and accountability in all interactions, including challenging situations

Operational Rigor – Strong attention to detail and ability to manage complex systems, data, and processes

Strategic Thinking – Anticipates needs, prioritizes what matters most, and drives thoughtful decisions around service design, routing, and account performance

Interpersonal & Relationship Management Skills – Builds trust with a wide range of stakeholders and leads conversations with clarity and confidence

Communication – Clear, direct, and responsive across internal teams and school partners

Adaptability – Comfortable operating in a fast-moving, ambiguous environment

Collaboration – Works effectively across teams to drive outcomes

Benefits

Salary Range: $50,000 – $80,000, per year

Benefits:

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Parental leave

Vision insurance

Full-time