This company is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks.
Japanese Customer Associate
Industry: BPO Industry
Location: Taguig City
Account: Credit Card
Salary: 85,000Php nego
Schedule: Dayshift (10AM- 7PM)
Resolve customer complaints via phone, email, mail, or social media to reach out to customers and verify account information.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Work with customer service manager to ensure proper customer service is being delivered.
Native Japanese/ Filipino
Can speak, read and write Japanese language
Good English communication skills (Basic English)
BPO and customer service experience is an advantage.
Excellent and knowledge skills in telephone and formal e-mail correspondence
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