An American Media Platform based in Taguig Philippines. The leading provider of audio and video products in the world
Position: Japanese Client Services Technician
Industry: American multimedia company
Location: BGC, Taguig City
Native or Non-Native Japanese Speaker
Can speak, read and write Japanese
Must be fluent in English
With at least 1-3 years’ experience providing PC desktop support in a corporate environment.
Working technical knowledge of the follow desktop operating systems: Windows 7, Windows 8, OSX
Technical understanding of PC components such as video cards, motherboards, etc.
Basic knowledge of networking protocols and components within a corporate WAN
Responsible in responding to client & customer inquiry received from help desk ticketing system, email, telephone calls, call backs, or escalations
Responsible in providing support to laptops, desktop, printing and telecommunications system users to ensure satisfaction and productivity
Troubleshoot, and resolve issues and problems in person, by telephone, by remote desktop or via e-mail
Handle escalations as assigned
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