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Japanese Customer Associate in Makati

Company:
J-K Network Services
Location:
Makati, National Capital Region, Philippines
Salary:
80,000 - 100,000
Posted:
December 05, 2016
Description:

This is one of the BPO companies in the Philippines handling outsourcing and business solutions around the world. This BPO company is handling online gaming company from Macau China and they currently need JAPANESE SPEAKERS

BENEFITS:

Free accommodation - for foreigners

Free meals - for Filipino and foreigners

Fun events like Parties,anniversaries and sponsorships to many persons in need

Position: Japanese Customer Service (ONLINE SERVICE)

Location: Ayala Makati

Schedule: Shifting

Salary: 40,000 - 70,000 Php

Requirements:

*Not more than 35 years old

*Filipino and Native Japanese

*Can speak Japanese

*Can speak, read and write Japanese

*Can understand English

*willing to work as CSR

Duties:

業務内容

JOB DESCRIPTION

●オンラインサービスにおけるお客様対応

ライブチャットやメール お電話を介してお客様からのお問い合せにお答えします

●Customer support tasks of online service company

Deal with customers and make sure their request and question, and initiate them to solve issues

●お客様が抱える問題のレポーティング

お客様からお問い合せのあった問題点について 関係部署に対してレポーティングします

関係部署は外国人スタッフであるため ある程度の英語力が必要になります

●Reporting and escalating customers’ issue

Hear customers’ issue and report and escalate the issue to related department.

To do so, we internally need to communicate with foreign staffs in English, so over intermediate English skill is must.