Customer Service Representative

Job Description

Kennebec Pharmacy and Home Care is your local home infusion, respiratory and home medical equipment provider dedicated to making better living possible. We offer an array of services and have been serving residents throughout the state of Maine for over 20 years.

You can look to us for: home infusion, durable medical equipment, respiratory therapy, and complex rehabilitation equipment.

At Kennebec Pharmacy & Home Care, we are dedicated to addressing the needs of those we serve with unparalleled care and compassion. Our mission is to provide the highest level of service and support, making better living possible for our clients every day.

Position Summary

We are seeking a compassionate and detail-oriented Customer Service Representative to assist patients and customers in selecting and obtaining home medical equipment and supplies. This role plays a vital part in ensuring customers receive the right products, understand their use, and have a smooth experience from inquiry to billing.

Key Responsibilities

Assist walk-in and phone customers in selecting appropriate medical equipment and supplies based on their needs

Ensure proper fitting, and provide instruction on safe use and maintenance of equipment

Obtain and verify referral information via phone and fax for home medical equipment orders

Contact physicians as needed to clarify prescriptions and equipment orders

Refer clinical questions or concerns to appropriate healthcare professionals

Manage inventory by ordering, stocking, and assembling products as needed

Qualifications

Education & Experience:

High school diploma or equivalent required

2 years of experience in customer service or customer relations in a medical setting preferred

Experience in healthcare or home medical equipment preferred

Experience with health insurance claims processing strongly preferred

Skills & Abilities:

Strong verbal and written communication skills

Ability to exercise sound judgment and problem-solving skills

Comfortable using computers and data systems

Knowledge of payer guidelines (Medicare, Medicaid, Managed Care) is a plus

This position requires in-person customer interaction and administrative responsibilities in a retail setting. This position is Monday-Friday, 8:00 am to 5:00 pm in Augusta.

Why Join Us?

Meaningful work supporting patient care and well-being

Collaborative team environment

Opportunities to grow within the healthcare field

Benefits

Health Insurance

Dental Insurance

Vision Insurance

PTO

Long and Short-Term Disability

401K with company match

Sam's Club membership

If you’re ready to make a meaningful impact and join a team that is dedicated to making better living possible, we’d love to hear from you!

Kennebec Pharmacy & Home Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Full-time