Customer Support Lead

Must Haves:

3+ years of experience in a client facing role supporting fortune 100 clients

Logistics background - understanding warehouse logistics and operations

Experience Investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up

Monitor and document recurring issues to drive process improvements and enhance client satisfaction

Experience being in a customer facing role and excellent customer service skills

Proficiency within Microsoft Office, specifically Excel

Plusses:

3PL experience

Bachelors degree in Logistics or Supply Chain Management

Day to day:

Insight Global is seeking a Client Service Lead for one of our premier clients to sit at a new warehouse location in West Jefferson, OH. The Client Service Lead will act as the primary point of contact with the client at a particular site and work as an intermediary for communication between the client and their operations team. They will be responsible for tracking and coordinating shipment issues to the client to ensure prompt resolution and/or delivery and be responsible for purchase order accuracy, shipment tracking and fulfillment reliability. The Client Service Lead will provide data integrity and reporting updates to leadership as requested.