Customer Care Manager - State Farm Agent Team Member

Job Description

Benefits:

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Customer Care Manager Service-Focused with In-Book Sales

Stephanie Raieta State Farm Agency

Location: 207 S Easton Road, Glenside, PA 19038

Lead with Service. Build Trust. Support Growth.

The Stephanie Raieta State Farm Agency is seeking a Customer Care Manager who leads with empathy, organization, and accountability while also being comfortable identifying in-book sales opportunities during service interactions. This role is ideal for a professional who thrives on helping customers through complex situations, ensuring a smooth service experience, and supporting the overall growth of the agency.

You will oversee daily service activity, support customer retention, and help ensure policies remain accurate and effectivewhile confidently recommending additional coverage when it truly benefits the customer.

Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to Day 1 start in the agency. We provide guidance and support to help you complete the licensing process.

What Youll Do

Manage customer inquiries and oversee daily service operations

Provide calm, professional support during service and claims-related conversations

Assist with policy updates, billing questions, endorsements, and account reviews

Identify coverage gaps and pivot service conversations into in-book sales opportunities when appropriate

Coordinate team communication to maintain efficient workflows

Track service metrics and report progress to the agent

Maintain accurate documentation and ensure compliance with agency procedures

Support community engagement and customer outreach initiatives

What Were Looking For

Strong service mindset with excellent relationship-building skills

Ability to listen first, guide confidently, and recommend solutions when appropriate

Excellent communication and organizational abilities

Strong attention to detail and ability to manage multiple priorities

Prior experience in customer service, office management, or administrative support preferred

Full licensing required: Property & Casualty and Life & Health

Property & Casualty must be obtained prior to Day 1 start (support provided)

Why Join the Raieta Agency

Competitive base salary plus commission and performance incentives

Licensing guidance and support to help you start strong

Ongoing training and professional development

Supportive, service-driven agency culture

Opportunities for internal growth and advancement

Ready to Lead with Service and Grow with Purpose?

If you take pride in delivering exceptional service, enjoy supporting both customers and team members, and are motivated to contribute to agency growth, wed love to hear from you.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.

Full-time