B2B Sales Support Executive

On behalf of our client we are seeking a motivated and customer-focused B2B Sales Support Executive to provide comprehensive care and support for Corporate, Enterprise, Government, SMB, managed, and non-managed customers. This role ensures that end-to-end processes supporting business customers are operating effectively, including service delivery and billing accuracy.

The Sales Support Executive plays a key role in building strong customer relationships and supporting the Account Management team by acting as the central point for customer requests, queries, and service issues.

Key Responsibility:

Manage and process service requests for all business accounts, including non-managed customers.

Identify and pursue opportunities to upsell products and services to business customers.

Serve as the single point of contact for customer service issues and queries.

Analyse customer accounts to identify opportunities for growth and improved service.

Coordinate and support the implementation of customer installations including voice, data, mobile, and managed services.

Track and manage the movement of work orders within the Sales department.

Support Account Executives in achieving and exceeding monthly targets.

Attend customer visits with Account Executives when required.

Utilize internal systems and platforms to facilitate the implementation and restoration of services.

Investigate and resolve queries related to business customer accounts.

Assist with customer retention efforts through regular contact and relationship building.

Provide reports and relevant information as requested.

Identify opportunities for process improvements that enhance customer support.

Actively participate in team development and performance improvement initiatives.

Support other duties and responsibilities as assigned.

Qualifications & Requirements

5 CXCs including Mathematics and English.

Two years of college education preferred.

Preferably three (3) years of experience in sales, sales support, or customer service within the Telecommunications or Information Technology industry.

Working knowledge of the functions of departments such as Finance, IT, Network Engineering, Service Delivery, and Business Solutions.

Strong listening skills to understand customer requirements.

Excellent written and verbal communication skills.

Strong negotiation, interpersonal, and customer service abilities.

Ability to remain patient, professional, and diplomatic in challenging situations.

Ability to work effectively in a fast-paced environment and under pressure.

Proficiency in Microsoft Word, Excel, and other PC-based systems.

Experience with CRM and operational systems is an asset.

Strong organizational, teamwork, and presentation skills.

Knowledge of the Cayman Islands and the wider Caribbean business environment is desirable.

The salary offered is CI$3000 per month plus benefits.

Caymanians and those with the rights to work only.

For more information or to apply for the role, please contact Matt Smith by email