Infrastructure Specialist 3

Schedule: Full-time

What You'll Do:

Modern Collaboration Services

Focus: Email, collaboration tools, Microsoft 365 services.

Manage Exchange and Microsoft 365 collaboration platforms, including mailbox provisioning, licensing, and workspace governance.

Participate in the design, configuration, and deployment of collaboration enhancements and new features.

Coordinate with agencies on migrations and maintain integration between on premises and cloud collaboration environments.

Use automation (e.g., PowerShell) to streamline collaboration operations.

Identity & Authentication Services

Focus: Directory services, authentication platforms, and identity lifecycle.

Manage Active Directory, ADFS, LDAP, AADConnect, MIM and Entra workflows, service accounts, and directory trusts.

Perform identity migrations (OU structure, policies, permissions, groups) and support configuration changes and upgrades.

Maintain security, compliance, and configuration standards within change management processes.

Unified Endpoint Management

Focus: Device lifecycle, configuration, security baseline enforcement.

Manage unified endpoint configuration, policy deployment, OS upgrades, and security enhancements across supported devices.

Operate unified endpoint management tools for monitoring, patching, reporting, and software distribution.

Support onboarding, transitions, and documentation of endpoint standards and lifecycle processes.

Privacy & Security Services

Focus: Enterprise security controls, compliance, and data protection.

Implement and maintain security controls across identity, data, device, and cloud/on prem environments.

Manage MFA, conditional access, federation services, threat protection, DLP, encryption, and related security mechanisms.

Support privacy and security initiatives, including governance updates and compliance planning.

Minimum Qualifications:

60 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems; 42 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 36 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology

Knowledge of:

Oral & written communication tools & techniques

Customer service techniques & standards

Personal service technical writing & documentation practices

State & agency policy, procedures & applicable laws*

Vision, mission & goals of agency*

Microsoft Exchange Administration (e.g., install, configure, troubleshoot)

Active Synch

Data Availability Group (DAG)

IT principles, methods & practices in Microsoft Exchange

Software distribution & configuration management tools & mechanisms

PowerShell

Local area & wide area networking principles & concept

Back-up & recovery techniques

Performance monitoring methods

Basic internet server maintenance techniques

Installation & configuration procedures

Internet clients, such as browsers & streaming video

System administration methods & procedures

Office 365 (e.g. Admin Center, Skype, OneDrive, SharePoint, ADFS, Teams, Intune, Flow, Forms, Planner, Stream, Power BI)

Identity & Access Management (e.g. Power Shell, FIM Management Agent, XML, Unified Access Gateway, Threat Management Gateway, Active Directory Federated Services, Forefront Identity Management, Microsoft Networking)

Domain Name System (DNS)

Operating systems installation & configuration procedures

Technology design

Technology design techniques

Structured analysis principles

Microsoft Networking

Azure Active Directory Services

Security Compliance

Skill in:

Reading comprehension

Speaking

Service orientation

Installation

Troubleshooting

Critical thinking

Operation monitoring

Judgment & decision making

Systems analysis

Systems evaluations

Operation analysis

Identifying & specifying business requirements, using data recovery tools & techniques & systems evaluation

Complex problem solving

Assuring quality

Ability to:

Prepare meaningful accurate & concise reports

Stay abreast of current technologies in area of IT assigned

Define problems

Collect data

Establish facts & draw valid conclusions

Provide expert technical advice, guidance, & recommendations to management & other technical specialists on critical IT issues

*Developed after employment