Banking Customer Service representative

Description We are seeking a customer-focused professional to join our client's Customer Solutions Center as a Business Direct Banker.

In this role, you will support business banking clients by handling inbound inquiries, providing solutions, and identifying opportunities to enhance their banking experience.

This position blends service and sales, requiring strong communication skills and the ability to navigate a fast-paced, high-volume environment.

What You'll Do: + Serve as a primary point of contact for business clients, delivering timely and accurate support + Handle inbound calls related to accounts, transactions, and banking services + Identify client needs and recommend appropriate banking products and solutions + Promote and refer deposit, lending, and digital banking services when appropriate + Work toward first-call resolution by using available tools and resources effectively + Assist other teams and departments during peak volumes or special projects + Maintain knowledge of business banking products, systems, and procedures + Ensure all interactions align with compliance, regulatory, and risk standards + Meet performance goals related to customer satisfaction, quality, and productivity + Partner with team members and leadership to support training and continuous improvement Requirements What We're Looking For: + High school diploma or equivalent required + At least 1 year of customer service experience (call center or banking preferred) + Strong communication skills with the ability to build rapport with clients + Comfortable working in a high-volume, fast-paced environment + Ability to multitask and navigate multiple systems simultaneously + Basic proficiency with Microsoft Office and web-based tools QPreferred Experience: + Sales or referral-based experience with a goal-driven mindset + Background supporting business or commercial banking clients + Strong attention to detail and problem-solving abilities + Ability to work both independently and as part of a team TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed.

We provide access to top jobs, competitive compensation and benefits, and free online training.

Stay on top of every opportunity - whenever you choose - even on the go.

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All applicants applying for U.S.

job openings must be legally authorized to work in the United States.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Visit roberthalf.gobenefits.net for more information.

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An Equal Opportunity Employer.

M/F/Disability/Veterans.