Computer Engineer Orange County (CA)

Job Overview

The technician will travel between multiple locations using a company-provided vehicle. A valid driver’s license is required. Travel time is included within the standard 8-hour workday, with occasional overtime and weekend support as needed. The technician must have a Windows laptop.

Role Summary

This role provides Level 2 technical support, handling service requests and incident resolution through onsite and deskside assistance. Responsibilities include diagnosing and repairing hardware, troubleshooting software issues, and ensuring overall system functionality across retail locations.

Key Responsibilities

Deliver onsite deskside support and break-fix services

Perform IMACD tasks (install, move, add, change, dispose)

Provide hands-on support for IT systems, applications, and network devices

Assist end users in resolving technical issues

Support both hardware and software across store environments

Supported Systems & Equipment

Network Devices: Routers, switches, modems, and Wi-Fi access points

POS Systems: Terminals, receipt printers, barcode scanners, cash drawers, and pin pads

Security Systems: CCTV, alarms, and anti-theft devices

Digital Displays: Screens and content management tools

Payment Devices: Card terminals and contactless payment systems

Customer Tools: Self-service kiosks and CRM platforms

Back Office Equipment: Computers, workstations, servers, and backup systems

Summary

The role focuses on maintaining and supporting retail IT infrastructure, ensuring all devices and systems operate efficiently while providing reliable onsite technical assistance.