IT Support Technician

Summary of Position: Assists with a wide range of IT issues while answering phones and emails concerning Help Desk requests from House Members and staff.

Essential functions include: * Provides desktop support and customer service to the users * Enters all issues into the Help Desk incident tracking system * Uses approved application to conduct Microsoft 365 admin tasks * Creates and tests accounts for new users * Monitors and manages user access to House IT resources * Configures mobile devices to sync to House accounts * Makes updates to internal webpages * Configure and install new computer equipment and other hardware when needed * Pulls network cabling for new office ports or devices to use from the data closets * Installs Windows, Microsoft Office, and other software applications * Troubleshoots hardware issues and other approved office equipment issues * Creates tickets for escalated support * Assists with copier and desktop printer fleet maintenance * Programs and deploys phones and voicemail boxes * Sets up computers/laptops and projectors in conference rooms * Makes requests for file and mail restores * Provides Session Day support, assisting with the voting system and chamber laptops * Assists with the inventory of House assets and keeps the inventory up to date * Provides on-call/remote support on a rotating schedule * Other duties as assigned by the Chief Information Officer The Ohio House of Representatives is an equal opportunity employer.

Knowledge Skills and Abilities: * Understands state government * Provides excellent customer service by utilizing troubleshooting skills * Communicates effectively both orally and in writing * Multitasks and prioritizes work to meet deadlines * Maintains a professional demeanor in any and all circumstances * Ensures confidentiality while handling politically sensitive work * Works independently to manage a variety of projects * Works in a team environment * Flexible and agile Minimum Qualifications: * Completion of undergraduate core program coursework in information technology or related study, preferred * Basic understanding of Virtual Desktop Infrastructure (VDI) and Microsoft 365 Apps and Services, preferred