Front Desk Supervisor

Job description:

Duties and Functions:

Approach all encounters with guests and employees in a friendly, service oriented manner.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.

Assist G.S.A.'s with check-ins and check-outs, confirming all SOP's are being followed properly.

Supervise Front Desk Agents' duties. Oversee complaint and request log.

Confirm tracking of employee behavior.

Authorize and sign adjustments over the limit. Complete understanding of emergency systems.

Coordinate training programs for all Front Office employees. Supervise staff including hiring, training, and scheduling.

Review and evaluate all department personnel in accordance with company policy.

Handle guest complaints, react quickly, logging and notify proper areas to service guest.

Research customer complaints and respond in a timely manner.Must be able to perform all Front Desk duties.

Complete special projects in a timely manner as required for GM's or Executive Committee.

Assist all complex cashiers with change in the absence of General Cashier.

Supervise all maintenance problems with sleeping rooms, keeping daily logs.

Log all phone problems, write work orders, sign receipt upon completion of work.

All other duties assigned by management.

Assist Accounting department with research of overdue accounts.Encourage growth of individual employees within the Company.

Attend weekly staff meetings.

Other duties as required.

Qualifications:

Education and Experience: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.

Tools & Equipment: Calculator, Typewriter, PC, other office equipment.

Physical requirements: Long hours sometimes required.

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Job Type: Full-time

Work Location: In person