Customer Account Representative

Job Description

Build your future with Impact RTO! We are the largest Rent A Center franchise with room for growth and yet a family feel! We are looking for people like you to add to the success of our company. Join our Management Development Program, through Impact YOUniversity. Where driven, people-first individuals train from the ground up for leadership roles within our organization. Between our tight-knit professional environment, training opportunities, and competitive benefits, you will not only grow your career but invest in an incredible future for yourself and your family.

Our coworkers enjoy a total rewards package that pays for performance and includes:

$15.00 - $19.00

Paid weekly

Exceptional performance rewarded with monthly profit sharing

Earn recognition for doing great work through our Work Tango rewards platform, this is where your performance turns into prizes

5-day work week with every Sunday off

Paid sick, vacation and holidays

Employee purchase plan

Grow your career with Impact YOUniversity, our internal development program built to prepare future leaders for what’s next

401(k) Retirement Savings Plan plus company matching up to 4%

Requirements

As a Customer Account Representative, you would be responsible for:

Drive daily account management performance to meet and exceed company standards

Maintain accurate records of customer account activity, including current and past due accounts; communicate in person or via phone/text to promote timely payments

Must be able to lift and move (push/pull) heavy items and merchandise

Making daily deliveries of furniture to customers including loading and unloading of items, set-up, and installation of items

Safe operation and cleanliness/organization of the company vehicle

Protecting product with blankets and straps

Building and staging inventory

Refurbishing merchandise

Assist with store sales functions

Other duties as needed in the store and assigned by Store Manager

Qualifications

Must be at least 18 years of age

Heavy lifting required

High school diploma or GED

Friendly with great communication skills

Excellent customer service skills

Valid state driver’s license and clean driving record for a minimum of 1 year

Must be able to lift and move (push/pull) heavy items and merchandise as needed

Must pass a background check, drug screening, and motor vehicle records check

Benefits

A comprehensive benefits package that includes medical, dental, and vision insurances, plus company paid life and AD&D insurance, critical illness and accident coverage, short term and long-term disability

Full-time