We have vacancies for individuals who want to start a career in the call centre industry.
We will provide the basic training of Quality Assurance, Call Centre Metrics and basic Call Centre operations during a 4 WEEKS TRAINING.
During the Period of the Training you will be 'Paid stipends approved' by the Management.
After successfully completing the internship program and provided you successfully pass all assessments, you will be awarded a Certificate of Completion and offered a Job as Contract Staff of SoloVision I.T. Solutions Which could be upgraded to Full Staff Based on performance.
The interns will be trained to:
Take calls from/chat with clients, listening to their requests and queries
Develop a real rapport with customers to gain their trust and confidence and to get a clear picture of their individual needs
Answer simple queries swiftly and politely
Help gather more information about each customer’s exact needs
Guide customers through the various mobile marketing products and services we provide
Ensure that the correct action is taken to meet that clients’ mobile marketing needs and preferences
Escalate issues when and where necessary
Determine requirements by working with customers
Answer inquiries by clarifying desired information; researching, locating, and providing information.
Fulfil requests by clarifying desired information; completing transactions; forwarding requests.
Sell additional services by recognizing opportunities to up-sell or cross-sell product and services; explaining new features.
Maintain call centre database by entering information.
Keep equipment operational by following established procedures; reporting malfunctions.
Update job knowledge by participating in educational opportunities both in-house and off-site
Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Maintain stipulated call centre KPI
Who can apply?
Anyone that has got a brain and is willing to learn.
Application Closing Date
28th December, 2016.
How to Apply
Interested and qualified candidates should send a copy of their to firstname.lastname@example.org
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