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Contact Centre Professional Intern

Company:
SoloVision I.T. Solutions
Location:
Lagos, Nigeria
Posted:
November 18, 2016
Description:

We have vacancies for individuals who want to start a career in the call centre industry.

We will provide the basic training of Quality Assurance, Call Centre Metrics and basic Call Centre operations during a 4 WEEKS TRAINING.

During the Period of the Training you will be 'Paid stipends approved' by the Management.

After successfully completing the internship program and provided you successfully pass all assessments, you will be awarded a Certificate of Completion and offered a Job as Contract Staff of SoloVision I.T. Solutions Which could be upgraded to Full Staff Based on performance.

The interns will be trained to:

Take calls from/chat with clients, listening to their requests and queries

Develop a real rapport with customers to gain their trust and confidence and to get a clear picture of their individual needs

Answer simple queries swiftly and politely

Help gather more information about each customer’s exact needs

Guide customers through the various mobile marketing products and services we provide

Ensure that the correct action is taken to meet that clients’ mobile marketing needs and preferences

Escalate issues when and where necessary

Determine requirements by working with customers

Answer inquiries by clarifying desired information; researching, locating, and providing information.

Fulfil requests by clarifying desired information; completing transactions; forwarding requests.

Sell additional services by recognizing opportunities to up-sell or cross-sell product and services; explaining new features.

Maintain call centre database by entering information.

Keep equipment operational by following established procedures; reporting malfunctions.

Update job knowledge by participating in educational opportunities both in-house and off-site

Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Maintain stipulated call centre KPI

Who can apply?

Anyone that has got a brain and is willing to learn.

Application Closing Date

28th December, 2016.

How to Apply

Interested and qualified candidates should send a copy of their to bcrrst@job2r.com