TECHNICAL SUPPORT SPECIALIST VI

State of New Hampshire Job Posting

DEPARTMENT OF INFORMATION TECHNOLOGY

Business Relationship Management Division - Liquor Commission

50 Storrs St.

TECHNICAL SUPPORT SPECIALIST VI

Position #44989

$37.22/hour - $51.07/hour

*See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Information of Technology, Business Relationship Management Division has a full-time vacancy for a Technical Support Specialist VI.

Summary:

To serve as the technical lead who understands the intricacies of the architecture surrounding cloud-based ERP applications, and various integration types with third party software (such as SQL ETL processes, SFTP and CSV files, Odata, etc.). The position serves as the technical lead for the team by overseeing the design, evaluation, selection, implementation, and monitoring of systems and hardware components to facilitate the implementation and continued processing of applications at New Hampshire Liquor Commission (NHLC) and its customers. This position also serves as the senior business applications technical lead for the team by providing troubleshooting techniques and training, performs point-of-sale and B2C/B2B hardware, software, and peripheral evaluation, and provides strategic oversight for installation, upgrade and maintenance of retail environment hardware devices.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: Bachelor's degree and 8 years of experience OR equivalent combination of 12 years of education and experience after completion of high school. Education and experience must be in mathematics, computer science, business administration, computer networking, systems operations, or related field, with at least 3 years of designing and maintaining computer networks and providing technical support in a multi-platform environment.

License/Certification: Valid driver's license and access to transportation

Other Requirements:

1. Must be able to travel statewide

2. Must be able to work alternative schedules, including during non-business hours, for planned installations and upgrades or for other work that cannot be done without major disruption to users and network systems within core business hours

Trainee Option: Not applicable

PREFERRED QUALIFICATIONS: Ideal candidate will have a solid understanding of cloud-based Microsoft Dynamics 365/DevOps/Azure systems/environment) to be able to work as a high-level bridge between New Hampshire Liquor Commission (NHLC), Department of Information Technology (DoIT) and their partners/vendors. Experience in an architect level role working w/legacy modernization to cloud based ERP applications/systems. Solid understanding of the intricacies of cloud-based ERP apps & various integration types w/3rd party software (ex: SQL ETL processes, SFTP, CSV files). Hands-on experience with Azure Portal, subscriptions, Active Directory/Entra ID, Synapse, Virtual Machines (VMs), Power BI, and Precision Forms. Understanding of corporate financial accounting and record keeping. Experience with data integration including data mapping and ETL processes (such as KingswaySoft). Ability to interpret business requirements into functional and technical specifications.

AFTER-HIRE REQUIREMENTS: None

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Criteria: None

Broad Group Level Advancement Available: Yes No

Criteria: None

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

Designs, plans, and implements systems solutions; coordinates with customers, developers, consultants, contractors, other technicians, and managers to assure functionality, availability, capacity and performance.

Develops business systems procedures, maintenance procedures, resource allocations, system monitoring and troubleshooting, security hardening, and system standards, and provides informal training on these topics.

Performs a lead role on projects and work tasks, mentors technical resources on related projects and work tasks ensuring that work meets requirements, policies, guidelines, and standards.

Plans, coordinates, and oversees the performance and duties of assigned technical support staff, contractors, and consultants to ensure that their efforts fulfill the overall needs of the department. Trains subordinate staff for on-the-job direction and guidance.

Reviews the status of retail environment hardware and software for performance optimization, security, and short and long term capacity planning.

Diagnoses and resolves business applications software and hardware problems that cause service interruptions.

Through technical research, forecasts problems and identifies solutions to present to management.

Researches, develops, and implements tools to improve automation and assist in day-to-day business applications administration.

Develops system documentation including operating and maintenance procedures, resource allocations, and system standards.

For further information please contact Bruce Smith, Director,

Selected candidate will undergo a fingerprint-based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

*Dental Plan at minimal cost for employees and their families ($500-$1800 value)

* Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

*Work/life balance flexible schedules, paid holidays and generous leave plan

*$50,000 state-paid life insurance plus additional low-cost group life insurance

*Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

Want the specifics? Explore the Benefits of State Employment on our website:

EOE

TDD Access: Relay NH1-