Linux Systems Analyst

Overview

GovCIO is currently hiring aLinux Administratorthat will provide service desk, application and security management services for the Unified Jury Management System (UJMS). The analyst will be required to have troubleshooting, analytical, and decision-making skills to provide support and resolution to end-user issues or questions. The incumbent will provide operational and technical support to resolve software application, security, and technical issues associated with UJMS. This position is located in the United States and will be a full remote position.

Responsibilities

Provide Tier 1 & 2 support for UJMS

Utilize ITSM tool to create or track issues/requests

Provide timely updates to tickets

Perform remote troubleshooting

Determine the best solution based on the issue and details provided by user

Properly escalate unresolved queries to the next level of support

Ensure proper recording, documentation, and closure for each issue

Follow up with users, provide feedback and see problems through to resolution

Preserve and grow the knowledge base for supported applications

Review and provide recommendations regarding application instructional or procedural documentation

Provide application support and system administration support services to include management of hardware, operating systems, databases, and software applications

Conduct IT application and security management activities

Qualifications

Bachelor's with 5 - 8 years (or commensurate experience)

Required Skills and Experience

Minimum 5 years of IT work experience

Experience supporting Red Hat Enterprise Linux (RHEL) 7 or higher software applications

Experience with Apache Tomcat

Experience with Microsoft SQL Server

Strong understanding of troubleshooting IT issues

Flexibility and adaptability to handle different product service calls

Good verbal and written communication skills

Clearance Required: Must be able to acquire and maintain an AOUSC Public Trust

Preferred Skills and Experience

Experience with ServiceNow

Software application management experience

Network security experience

Understanding of ITIL best practices

Background in Federal appellate, district and bankruptcy court operations

Court experience with case management and/or jury management applications

CompTIA Linux+ or Linux Professional Institute LPIC-1 certification

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect:

During the Interview Process

Virtual video interview conducted via video with the hiring manager and/or team

Camera must be on

A valid photo ID must be presented during each interview

During the Hiring Process

Enhanced Biometrics ID verification screening

Background check, to include:

Criminal history (past 7 years)

Verification of your highest level of education

Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform, to include certification preparation content

Training, Education and Certification Assistance*

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $100,000.00 - USD $125,000.00 /Yr.

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Location US-Remote

ID 2026-7902

Category IT Infrastructure & Network Engineering & Operations

Position Type Full-Time