Senior Aspect Migration Consultant - Remote Role

Senior Aspect Migration Consultant

On-Premises to GCP Aspect Cloud

Professional Services Engagement

Engagement Type Professional Services — Fixed-Scope / T&M

Seniority Senior Consultant / Principal Consultant

Travel On-site at client locations as required; remote delivery where feasible

Engagement Phases Phase 1: On-Prem Aspect to GCP Phase 2: GCP to Aspect Cloud

Platforms Aspect WFM (Alvaria Workforce), WFO, Outbound Dialer

Cloud Target Google Cloud Platform (GCP) Aspect Cloud (SaaS)

ENGAGEMENT OVERVIEW

We are seeking a Senior Aspect Migration Consultant to lead a two-phase professional services engagement: first, migrating an existing on-premises Aspect WFM/WFO/Outbound Dialer environment to Google Cloud Platform (GCP); then transitioning that GCP-hosted environment to Aspect Cloud (SaaS).

This engagement requires a consultant who intimately understands the Aspect platform from the inside out — its application architecture, database layer, integrations, and operational dependencies — and who can combine that depth with practical GCP infrastructure and migration expertise. The consultant will serve as the primary technical authority from discovery through cutover and hypercare for both phases.

Depending on the scope and timeline, this engagement may be staffed by a single senior generalist or split between a dedicated Aspect SME and a GCP migration engineer working in close collaboration.

ENGAGEMENT PHASES & DELIVERABLES

PHASE 1 On-Premises Aspect Google Cloud Platform

– Conduct a thorough discovery and assessment of the existing on-prem Aspect environment: WFM, WFO, Outbound Dialer, integrations, data volumes, and dependencies

– Document current-state architecture including application servers, databases, telephony integrations (ACD/IVR), authentication, and network topology

– Define the GCP target architecture: compute (GCE/GKE), networking (VPC, Cloud Interconnect/VPN), storage, Cloud SQL or equivalent, IAM, and security controls

– Develop and execute a detailed migration runbook — including pre-migration validation, cutover steps, rollback procedures, and success criteria

– Lift-and-shift or re-platform Aspect application and database tiers to GCP with minimal disruption to contact center operations

– Re-establish and validate all integrations: telephony, CRM, SSO/LDAP, reporting, and data feeds

– Optimize GCP environment post-migration: right-sizing, monitoring (Cloud Operations Suite), alerting, and cost governance

– Produce as-built documentation, operational runbooks, and knowledge transfer materials for the client team

PHASE 2 GCP-Hosted Aspect Aspect Cloud (SaaS)

– Conduct readiness assessment for transition from self-managed GCP deployment to Aspect Cloud SaaS

– Map current configurations, customizations, integrations, and data to Aspect Cloud equivalents — identifying gaps and migration risks

– Coordinate with Aspect (Alvaria) professional services and support teams on tenant provisioning, data migration, and cutover planning

– Develop integration re-architecture plan for Aspect Cloud: API-based connectivity, SSO/IdP changes, telephony re-integration, and reporting migration

– Lead UAT planning and execution — validating that WFM schedules, WFO recordings, and Outbound campaigns operate correctly in Aspect Cloud

– Manage phased cutover to Aspect Cloud, including parallel-run periods and business continuity safeguards

– Decommission GCP-hosted Aspect environment post-stabilization

– Deliver hypercare support and final documentation package

REQUIRED SKILLS & EXPERIENCE

Aspect Platform Expertise (Essential)

• 7+ years of hands-on implementation and support experience with Aspect WFM (Alvaria Workforce), WFO, and/or Outbound Dialer

• Deep knowledge of Aspect application architecture: application servers, database schema, services/daemons, and configuration files

• Experience performing or supporting Aspect platform upgrades, patches, and environment migrations

• Expertise configuring WFM forecasting, scheduling, real-time adherence, and intraday management

• Familiarity with WFO quality management, screen recording, and speech analytics components

• Experience configuring Outbound Dialer campaigns, contact strategies, pacing algorithms, and compliance controls (TCPA/DNC)

• Ability to troubleshoot Aspect platform issues at the application, database, and integration layers

• Experience integrating Aspect with enterprise telephony systems (Cisco, Avaya, Genesys, or similar) and CRM platforms

• Familiarity with Aspect Cloud (Alvaria Cloud) SaaS architecture and migration pathways is strongly preferred

GCP & Cloud Migration

• 4+ years of Google Cloud Platform experience in an architecture, engineering, or migration role

• Proven experience migrating enterprise on-premises applications to GCP — including application servers, databases, and integrations

• Proficiency with core GCP services: Compute Engine, VPC networking, Cloud SQL, Cloud Storage, IAM, Cloud Interconnect/VPN, and Cloud Operations

• Experience with infrastructure-as-code (Terraform preferred) for repeatable, auditable deployments

• Understanding of hybrid connectivity and DNS patterns required to bridge on-prem telephony with GCP-hosted applications

• Experience with GCP security and compliance controls: org policies, VPC Service Controls, CMEK, audit logging

• Familiarity with GCP cost management and right-sizing practices

Professional Services & Delivery

• Demonstrated ability to lead enterprise software migration projects end-to-end in a consulting or professional services capacity

• Strong project communication skills: status reporting, risk escalation, client-facing presentations, and executive summaries

• Experience producing high-quality migration deliverables: discovery reports, architecture diagrams, runbooks, test plans, and as-built documentation

• Ability to manage client relationships and set realistic expectations around scope, timeline, and risk

• Comfortable operating in ambiguous environments and driving clarity through structured discovery

PREFERRED QUALIFICATIONS

• Direct experience with Aspect Cloud (Alvaria Cloud) tenant setup, data migration, or integration

• Google Professional Cloud Architect or equivalent GCP certification

• Experience migrating contact center platforms (Aspect, NICE, Verint, Genesys, or similar) to cloud environments

• Familiarity with contact center compliance requirements: TCPA, DNC, HIPAA, PCI-DSS data handling

• Scripting or automation experience (Python, Bash, PowerShell) for migration tooling and operational scripts

• Prior Aspect/Alvaria partner or VAR experience

• Experience with containerization (Docker, GKE) for application modernization where applicable