Help Desk - Part Time

Essential Duties and Responsibilities: • Manage and prioritize incoming requests through ticketing tool, ensuring timely responses and resolutions • Perform basic AD tasks, including password changes, account information updates, assigning users to proper organizational units (OUs), and managing group memberships • Oversee security badge management using access control platforms, ensuring compliance • Provide basic troubleshooting for phone systems to ensure seamless communication • Address and resolve basic issues related to communication platforms for end users • Troubleshoot conference room equipment and provide end-user training to facilitate smooth meeting experiences • Assist with VPN troubleshooting and perform installation/setup of VPN software for users as needed • Additional job duties as assigned Skills/Experience Required: • Education: Currently pursuing an Associate or Bachelor’s degree in information systems or similar; High School Diploma or equivalent required • Exposure of Active Directory management, including password resets and account updates through coursework preferred • Basic troubleshooting skills • Excellent communication and customer service skills • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment