IT Helpdesk Intern - Germain Automotive Partnership

This is a Tier 1 position best suited for those seeking practical experience in the IT Helpdesk and Support arena. The position will assist with supporting an environment made up of 1300+ users, 900+ workstations, vendor management, and general troubleshooting and setup.

Responsibilities

Provide troubleshooting and technical support

Onsite for other stores in special cases, will be discussed in advance

Inbound phone calls, scheduling onsite support where needed

Onsite Support for stores at Auto Mall location.

IT Inventory Management

Maintain and Update Documentation as needed

User Management (Setup, update, termination)

Hardware Management (Setup, decommission)

Research and report on tools or solutions that may improve company processes Preferred Experience With

Entra ID/Azure Active Directory

Microsoft 365 Admin Center

Windows 11 Troubleshooting Position Experience Offered

Practical training and experience in the following areas that support a multi-location, interconnected environment

Primarily Windows 10/11 Desktop Environment with iOS devices used for certain services

Vendor Management for vendor-supported services on behalf of locations

Inventory Management

Helpdesk Triage

Remote Support Systems

Microsoft 365 services such as Entra ID and Intune

Mitel Phone System (on premises)

Minimal Cisco/Meraki experience depending on situation

Software troubleshooting (variety)

Opportunity to attend networking events and company meetings

Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT

Medical Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Short and Long-term Disability Insurance

Paid time off

Employee Discounts

State of the art technology

90-Day Preliminary commitment, opportunity to extend at company's discretion

Monday - Friday, 8hr day

Schedule will be discussed to ensure IT team coverage works for 7AM-6PM timeframe between the team members.

Subject to change based on weekend business hours and workload

Computer Science, Information Technology, or Management Information Systems Focus

Office 365 Suite (Outlook, Excel, Word, etc.) Experience

Windows 11 Experience

Comfortable Usage of operation system

Mobile OS Experience

iOS

Android

Ticketing System used to track time, communicate updates, and record ticket notes

Verbal communication of work status between managers and end users where necessary

Phone, Email, In-Person

Excellent analytical and problem-solving skills

Strong work ethic and attention to detail

Strong verbal and written communication

Travel for onsite support where needed (Auto Mall in Columbus, OH Area)