Utilities Dispatch I

$19.23 - $23.00 DOQ

General Description:

The purpose of this position within the organization is to monitor utility networks and support internal staff & external customers. This position provides technical and non-technical support to customers on a variety of utility services and issues, receives public complaints, dispatches utility crews, and insures issues and complaints are resolved in a proper and timely fashion. Successful performance results in the efficient operation of utility service systems. This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

Minimum Education and Experience Requirements:

Requires High School graduation or GED equivalent, supplemented by two years of responsible clerical and/or customer service experience. Dispatch experience is highly preferred. The equivalent combination of education and related work experience may be considered.

Desirable Knowledge, Skills, and Abilities:

Knowledge of modern office practices, procedures, and equipment.

Knowledge of business English, spelling, punctuation, and arithmetic.

Skill in the use of computers for word and data processing, GIS, GPS, Outage Management System, cameras and radios.

Ability to type 50 wpm with accuracy and meet the appropriate clerical testing standards.

Ability to speak clearly and concisely with a well-modulated voice.

Ability to react calmly and quickly in emergency situations.

Ability to handle multiple tasks and remain focused while working in an open office setting.

Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines.

Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Work is performed onsite. The incumbent must be present at work to perform the essential functions of this job.

Essential Job Functions:

Dispatches crews to calls for service and keeps them updated as needed; answers incoming emergency and non-emergency calls and gets pertinent information as needed.

Replicates electric switching orders completed in the field in OMS to properly reflect outages.

Monitors crews in the field; dispatches units to calls for service to appropriate department.

Answers all radio traffic; advises and directs during large outages and emergency situations; reviews and closes outages correctly so they are reflected properly in history and reports.

Blocks reclosing devices and assigns hold tags for crews; verifies crews are on correct delivery and circuit to ensure safety.

Searches for or relays information to staff/crew workers and enters all calls for service into CIS system.

Assist in coordinating activities within City divisions. Coordinates utility crew's response to large and small electrical, water, and sewer outages.

Interacts and communicates with internal and external customers during difficult time periods (i.e. utility outages, storms, etc.).

Communicates water, sewer, and electric outages to on call personnel.

Monitors electric meter outages using AMI software.

Performs all other duties as may be required to meet organizational needs.

This Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description. The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age.