Help Desk - Part Time

Essential Duties and Responsibilities:

• Manage and prioritize incoming requests through ticketing tool, ensuring timely responses and resolutions

• Perform basic AD tasks, including password changes, account information updates, assigning users to proper organizational units (OUs), and managing group memberships

• Oversee security badge management using access control platforms, ensuring compliance

• Provide basic troubleshooting for phone systems to ensure seamless communication

• Address and resolve basic issues related to communication platforms for end users

• Troubleshoot conference room equipment and provide end-user training to facilitate smooth meeting experiences

• Assist with VPN troubleshooting and perform installation/setup of VPN software for users as needed

• Additional job duties as assigned

Skills/Experience Required:

• Education: Currently pursuing an Associate or Bachelor’s degree in information systems or similar; High School Diploma or equivalent required

• Exposure of Active Directory management, including password resets and account updates through coursework preferred

• Basic troubleshooting skills

• Excellent communication and customer service skills

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment