Information Technology Apprentice/Associate

What You'll Do: Supports the work of the InnovateOhio Platform (IOP) User Experience (UX) Architecture team in: User Experience Practices * Support the design & improvement of user experiences for InnovateOhio Platform websites & portals * Create & update user journey maps, wireframes, & design patterns * Work with agencies & technical teams to support user experience & visual design standards * Work with developers & other team members to identify & help resolve usability & functional issues * Support content authors by developing, reviewing, & maintaining documentation & training materials to ensure content is accurate, relevant, accessible, & current * Develop a basic understanding of technical concepts like data flow, authentication, interface design, & communicate clearly with team members & partners Design Operations * Assist with maintaining & improving the IOP Ohio Design System.

* Support the creation & documentation of design components, patterns, & standards * Help research best practices by observing users, reviewing existing designs, & assisting with user studies * Support design governance by helping track usage, updates, & compliance with design standards * Participate in User Acceptance Testing (UAT) by testing new features & reporting usability or design issues * Assist with organizing feedback from the user community to help improve & expand design standards Digital Accessibility * Analyzes websites & applications to identify accessibility issues & provides appropriate guidance to resolve errors * Reviews accessibility errors from automated testing applications to determine the appropriate course of action for correction * Develops, reviews, & updates IOP documentation & training material to ensure that information is accessible, accurate, relevant, & current Performs other duties as assigned 1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support * Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Information Technology Knowledge 1.

User experience & web technologies & standards* 2.

User experience design & user interface design* 3.

W3C WCAG 2.1 A & AA standards* 4.

Digital assistive technology* Skills 5.

Figma, UXPin, & Adobe suite of tools including Photoshop* 6.

Brand/design system management (messaging, creating visual designs based on existing branding & style guides)* 7.

Use of Microsoft Office Suite software 8.

Strong work ethic & attention to detail 9.

Clear, concise communication skills 10.

Operation of personal computer & associated hardware & software Abilities 11.

Think critically & problem solve 12.

Manage multiple demands or tasks on projects 13.

Able to work effectively with light supervision 14.

Able to work independently & as part of a team Preferred areas of interest/study: Computer science, design, disability studies, information systems, public policy, social science research * Developed after employment.