Helpdesk Engineer

Fairfield MSP is looking for a Helpdesk Engineer to join their team.

The candidate should have 3 tplus years of experience providing levels 2 and 3 support to larger client bases with diverse technologies. Experience with a Managed Service provider and the use of the the tool sets of an MSP, as listed below, are a major plus.

Connectwise

ITGlue

Kaseya RMM or similar

LogicMonitor, Auvik or similar client network monitoring tools

Cove, Veeam, Datto or similar backup and disaster recovery technologies

Endpoint security platforms such as SentinelOne, Sophos, Huntress, etc. The candidate should be able to communicate effectively between technical and business professionals and be fluent in the technologies we focus on, such as:

Microsoft Windows Server / Active Directory

Office 365 / Azure

Microsoft Email Solutions

VMWare Virtualization Solutions

Firewall (Fortinet, Cisco)

Switching (Dell, Meraki, Cisco)

Meraki, Ruckus and Ubiquiti Wireless

On Premise / Cloud Backup Solutions

As a first point of contact for support issues for our clients, outstanding customer service and communication skills are required.

Opening Doors to Incredible Opportunities:

For over two decades, Capstone has been working with elite organizations from Fortune 500s to start-ups in some of the most competitive market sectors. Because of our deep connections, we're able to match you with the most relevant and prestigious career opportunities available - whether you're an executive or manager, we'll help you reach your professional goals.

Protect Yourself from Job Scams

We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.

All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.

Equal Opportunity Employer:

Capstone provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Capstone will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.