Customer Support Representative (Remote Chat & Email)

We are seeking a friendly and detail-oriented Customer Support Representative to join our remote team. This role involves assisting customers through live chat and email by providing timely, accurate, and professional responses. Entry-level candidates are welcome, and training will be provided.

Key Responsibilities

• Respond to customer inquiries via live chat and email

• Provide accurate information about products and services

• Resolve customer issues in a timely and professional manner

• Document and track customer interactions

• Escalate complex issues when necessary

• Maintain a high level of customer satisfaction

Requirements

• Strong written communication skills

• Basic computer skills and familiarity with email/chat platforms

• Ability to multitask and respond promptly

• Attention to detail and problem-solving skills

• Reliable internet connection

• Ability to work independently

Preferred (Not Required)

• Experience in customer service, support, or call center roles

• Familiarity with CRM or helpdesk tools

• Typing speed and accuracy

• Experience handling chat-based support

What We Offer

• Flexible remote work schedule

• Competitive hourly pay

• Paid training and onboarding

• Opportunities for growth and advancement

• Supportive team environment