Service Technician-Stow OH

Job Description

We strive to provide our clients with high-precision injection molding machines and exceptional, hands-on service.

As a Service Technician, you’ll provide technical support for our clients and assist with our Sales Team's projects, including but not limited to machine installations, improvement of current client projects, and development of new projects.

Looking for experienced technicians with at least 3–5 years working in the plastic and mold industry.

What You'll Do

Travel 50–80% across the country

Provide technical assistance to customers and sales teams

Support business growth initiatives through product design, evaluation, and qualification activities

Perform machine installations, start-ups, repairs, maintenance, and upgrades

Provide technical training to customers, field sales agents, and internal personnel

Assist in maintaining product reference lists for field and internal use

Responsibilities

Coordinate all aspects relating to injection molding machines at customer sites

Assist in trials and troubleshooting

Perform machine installation, start-up, repair, maintenance, and upgrades

Manage CRM system and service-related data entry into MS Dynamics 365

Perform hands-on service work at customer sites and conduct training sessions (client and in-house)

Serve as liaison between the USA team and international OEM locations (China, Europe, and India)

Contribute to machine manuals and improvements

Assist in overseeing and managing inventory and spare parts business

Manage showroom activities, including customer presentations

Handle purchasing and selling of spare parts and promote existing and newly developed technologies

What You'll Bring

3+ years of experience in the injection molding industry (preferably in technical service or field service)

Knowledge of the plastics industry

Valid driver’s license and ability to travel (vehicle use with compensation)

Strong oral and written communication skills

Familiarity with Microsoft Office programs, preferably including Dynamics 365

What We Offer

Hourly wage + time-and-a-half overtime pay-inquire for more details

Personal and vacation paid time off, plus paid holidays

Health, dental, and vision insurance

Simple IRA with employer match

Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of sex, race, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Details

Job Type: Full-time

Expected Hours: Minimum 40 hours per week

Benefits

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Schedule

5x8 schedule

Monday to Friday

Nights as needed

Overtime

Weekends as needed

Year-round work

Supplemental Pay

Overtime pay

Additional Information:

Applicants with a criminal record are encouraged to apply

Work Location: On the road