Lead Project Manager/Supervisor - Financial Firm (Hybrid)

Job Description

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.Job Description

RR Donnelley is adding a Lead Project Manager/Supervisor to their Columbus, OH team!

*This is a Hybrid role working 4 days in office, 1 day remote*

The Lead Creative Project Manager will support a graphic design / creative team that creates captivating and innovative presentations for our banking client. In this role, you will oversee the day-to-day execution and optimization of our client's creative projects – managing performance against Service Level Agreements (SLA's), assessing client needs, determining goals, and coordinating projects.

Responsibilities:

Supervisor and lead point-of-contact for the client and internal project management staff and offshore team

Train and mentor project managers, creative staff, and new employees as needed

Complete performance reviews for the team as needed

Maintain knowledge of and adherence to facility procedures, operations, and protocols

Plan, coordinate, and direct creative teams to ensure project plans are executed accurately and effectively

Establish and promote excellent customer service through effective and proactive communications to update clients and other stakeholders on project status.

Enter and track a high volume of data-related work components and updates to the client and/or RRD project tracking system

Demonstrate expert understanding in each area of Creative Services

Lead relevant client meetings, production, and project management status calls bringing in appropriate resources from onsite and offshore Creative Services as needed

Maintain contact with clients and print production to set project milestones, create project estimates, track schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required

Provide proactive updates to clients and other stakeholders on project status

Maintain pre-set deadlines and produced innovative designs while understanding and adhering to clients’ budgets for individual projects

Track and report on quality metrics, strategize with the client, and deliver services, which will attract and retain customer loyalty

Ensure all deliverable deadlines are met for all individuals and parts involved in the process

Track and report on global SLAs and KPI metrics, and strategize with the client to develop customer loyalty

Proactively sell and manage client expectations

Proactive in the early detection of issues; works with internal partners to provide solutions across functions and responsibly communicates issues to the client

Perform other related duties and participate in special projects as assignedQualifications

Bachelor degree in discipline related field with 8+ years of relevant work experience

Experience working as a supervisor or in a management role is a nice to have

Background in the Design and/or Banking industry preferred

Must be proactive, collaborative, driven, and seek excellence in the execution of tasks

Strong project-management skills, organizational skills, and time-management skills

Proven track record with strong and effective customer relationships and solution delivery

Superior writing, communication, and presentation skills, with the ability to listen for understanding

Self-motivated, independent, creative, energetic, assertive approach

Ability to manage multiple projects in a dynamic environment

Excellent interpersonal skills; experience and ability to work with cross-functional teams, internally and client-side

Ability to anticipate needs on behalf of the customer, not only to serve the customer but increase volume and profitability

Knowledge of administrative software, including Microsoft Access; basic working knowledge of design or development skills/software (Adobe Creative Suite, including In Design and Photoshop, etc.)

Ability to problem solve, analyze potential solutions, and use good sound judgment to make decisions

Strong attention to detail is required

Ability to create and work with cross-functional and/or distributed “virtual” teams

Strong commitment to ensuring quality and exceeding customer satisfaction expectations

Must have the ability to work independently

Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem-solving skills

Additional Information

RRD's current salary range for this role is $59,700 to $90,700 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Full-time

Hybrid remote