Technical Support Officer

APPLICATION DEADLINE: APRIL 21, 2026

What is the opportunity?

In the role of Technical Support Officer you will provide the highest possible level of service to our business clients and branches/stores as it relates to Point of Sale (POS) devices. The incumbent must actively collaborate with merchants, vendors, business partners and other stakeholders to ensure Point of Sale (POS) is maintained and fully functional to achieve stipulated uptime. Through specific direction from the Electronic Support Officer and Merchant Sales Team, you will ensure the deployment of new or additional terminals as well as the collection of same.

What will you do?

Responsible for investigating and resolving all Point of Sale (POS) technical issues ensuring maximum uptime, excellent Customer service and client satisfaction within established SLA for both on-call and business as usual (BAU) work hours

Ensure that all requests meet the SLA for POS device deployment and collection as well as related supplies assigned to the Bank’s Point of Sale merchants within established SLA

Ensures the timely updating and closure of assigned tickets on the ServiceNow platform, to facilitate statistical and report generation for the purpose of analyzing and tracking work volume and SLA fulfillment

Assist in the management and maintenance of the POS inventory databases as well as the availability of POS spares, by providing timely and accurate updates, which includes devices rollout to production, sent for repairs, returned and verified post repairs and marked for disposal

Ensure the POS devices (spares) being rolled out are technically sound and in keeping with our standards, escalating all instances where devices are beyond repair and can be marked for disposal

What do you need to succeed?

Must-have

Diploma in Computer Science or IT or equivalent combination of experience and training

At least 5 years Information Technology experience

At least three (3) years broad working experience in the Banking Environment

A fully functional vehicle as this job is a field position

Nice-to-have

Strong working knowledge of Point of Sale terminal and ATM

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

World-class training programs and career development opportunities

The advantage of working with a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded

Innovative mobile technology to ensure your success

Job SkillsCritical Thinking, Customer Service Management, Group Problem Solving, Help Desk Support, Installation Support, IT Standards, Requirements Analysis, Technical Troubleshooting, Time Management

Additional Job Details

Address:LEEWARD HIGHWAY:VENETIAN ROAD SETTLEMENT

City:Venetian Road Settlement

Country:Turks and Caicos Islands

Work hours/week:38

Employment Type:Full time

Platform:PERSONAL & COMMERCIAL BANKING

Job Type:Regular

Pay Type:Salaried

Posted Date:2026-03-31

Application Deadline:2026-04-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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