Junior IT Computer Operator

Job Description

Junior IT Computer OperatorJob at a Glance

Location: Fully remote

Contract: W2 only, 6 month contract with potential for extension or conversion to full time

Pay: $22/hr

Shift: Likely operational support (24x7 exposure preferred)Key Responsibilities

Monitor and execute automated applications and batch processing jobs

Monitor job scheduler (Control-M or similar) and respond to failed job alerts

Troubleshoot common job failures using documented SOPs

Escalate incidents outside defined procedures

Fulfill basic customer service requests using predefined scripts

Document incidents, requests, and resolutions in ITSM tools

Execute approved, low-risk operational changes during change windows

Adhere to change management and operational governance processesRequired Skills

1+ year experience in Computer Operations or IT Operations

Hands-on experience with: Control-M or similar job scheduling tools, IBM AS/400 (iSeries) environments, Jira and Confluence

Basic understanding of ITIL / ITSM conceptsRequired Education

Computer trade school certification or Associate degree or higher in IT / Computer Science (or equivalent experience)Preferred Skills

Experience in 24x7 operations or production support

Exposure to batch processing and alert monitoring

Familiarity with change management processesAbout CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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Full-time

Fully remote