Hardware Technician (TeleOperations)

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

We're seeking a Hardware Technician to manage and maintain our teleoperation hardware systems, including VR/AR headsets, teleoperation equipment, and laptops. This role is critical to ensuring our data collection operations run smoothly and our data collection Pilot team have the hardware support they need.

You'll be the go-to person for hardware setup, configuration, troubleshooting, and maintenance across our teleoperation infrastructure.

Responsibilities:

Set up, configure, and maintain VR/AR headsets and teleoperation equipment

Install, image, and configure laptops and workstations for the Pilot team

Troubleshoot hardware and network connectivity, performance, and calibration issues

Perform routine maintenance and calibration on teleoperation systems

Configure and manage network infrastructure, including switches, access points, and routers

Diagnose and resolve network issues including packet loss, bandwidth degradation, and intermittent drops that affect teleoperation sessions

Create and maintain documentation, setup guides, and troubleshooting procedures Requirements:

2+ years of experience in hardware support, IT technician, or similar technical role

Hands-on experience with VR/AR headset setup and maintenance

Strong troubleshooting skills for hardware, connectivity, and system configuration issues

Experience with laptop/PC imaging, configuration, and deployment

Familiarity with basic electronics, cable management, and equipment calibration

Basic networking knowledge and setup experience (Wi-Fi configuration, IP addressing, router provisioning, troubleshooting connectivity issues)

Excellent documentation and communication skills

Ability to lift equipment up to 30 lbs and work in a lab environment

Detail-oriented with strong organizational skills Bonus Qualifications:

Experience in robotics, manufacturing, or automation environments

Familiarity with ROS (Robot Operating System) or robotics platforms

Background in motion capture or VR/AR gaming systems

Basic scripting skills (Python, Bash)

Associate degree or certification in electronics, IT, or related field

The US base salary range for this full-time position is between $85,000 - $110,000 annually.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.