Front Office Coordinator-Palliative Care

Job Description

Position Overview

Our non-profit, mission-driven palliative care program is seeking a friendly, organized Part-Time Front Office Coordinator to support daily clinic operations and serve as a welcoming first point of contact for patients, families, and referring providers. This role plays an important part in helping patients access compassionate palliative care services while supporting the work of a community-focused healthcare organization dedicated to improving quality of life for those facing serious illness.

Key Responsibilities

· Process and manage incoming patient referrals

· Obtain and track insurance prior authorizations

· Answer and triage incoming phone calls from patients, families, and referring providers

· Schedule new and follow-up patient appointments

· Maintain accurate patient information within the electronic medical record

· Coordinate with clinical staff to support smooth clinic operations

Qualifications

· Prior experience in a medical office or healthcare administrative role preferred

· Experience with insurance authorizations and referral management helpful

· Strong communication and organizational skills

· Comfortable working with electronic medical records and standard office software

· Ability to manage multiple tasks in a fast-paced environment

Schedule & Benefits

· Approximately 20 hours per week with flexible daytime hours

· Schedule may be arranged to accommodate school drop-off and pick-up times, making this an excellent opportunity for parents or caregivers seeking part-time work

· Work in a supportive, mission-driven, non-profit healthcare environment focused on serving the needs of our community and providing compassionate care

Hospice and Palliative Care of the Piedmont is an Equal Opportunity Employer

Part-time