Systems Support Engineer

Job Description

Key Responsibilities:

Duties may include, but are not limited to:

Provide inbound first-level support to internal customers

Follow up with users as needed to complete service requests

Manage personal ticketing queue in alignment with customer service standards

Configure and maintain user accounts via Active Directory and Office 365

Procure and/or support enterprise cell phones

Support and configure local and network printers

Provide support for Remote Desktop applications

Perform PC system builds and installations

Assist in preparing documentation as requested by IT Management

Perform other duties as assigned

Preferred Qualifications:

Excellent organizational and communication skills

Ability to write reports, business correspondence, training, and procedure manuals

Prior experience in a help desk or customer service environment preferred

1–2 years of experience in a related role, or equivalent technical/educational certification

Demonstrated ability and desire to learn, adapt, and grow within the position, team, and department

Strong problem-solving skills and a proactive mindset

Work Environment and additional information:

This position is primarily in-office; however, with experience, a rotational remote schedule may be possible based on requirements

Reports directly to IT Management

May require intermittent or emergency travel

Offers opportunities for cross-functional training within the department to gain broader technical knowledge

Physical Demands

This position is primarily sedentary and requires prolonged sitting, use of a computer and phone, and repetitive hand movements. Occasional standing, walking, and lifting of light office materials may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

Medical, dental, and vision coverage

Company Life Insurance

Longevity Stock Program

IBP Foundation

Scholarship opportunities

Paid vacation and holidays

Employee Financial Assistance Program

Opportunities for growth and advancement.

401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching

Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Installed Building Products is the premier installation contractor for insulation in residential and commercial buildings, with over 10,000 employees serving more than 250 locations nationwide. Our commitment to quality and dedication to providing unparalleled service every day is shared by every IBP employee, from our branches across the country to our regional offices and our corporate office in Columbus, Ohio.

EEO Statement:

IBP is an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Full-time

Hybrid remote