Console Operator 3p - - Washington DC

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Summary

All Native Group is looking to fill the positions of Console Operator. The Console Operator provides information to incoming callers. Call Center operates 365 days from 6am-12am on-site support. This position trains on 8am shift for two week and moves to 3p-12a you train on day shift 8am-5pm for two to three weeks.

Essential Functions

Process incoming and outgoing calls for our government client in a courteous and pleasant manner.

Capable of understanding the organization and functions of our government agency.

Submit updates for directory database, which may include department names and telephone numbers of department bureau.

Research either manual or automated databases to obtain required information.

Aid in determining information or office as needed.

Relay messages to the appropriate departments during emergencies Background Profile.

Problem-solving experience in handling emergency situations and frustrated callers.

Competencies

Must be willing and able to learn and retain information.

Must be able to work independently and in team environments.

Good oral and written communication skills

Supervisory Responsibility

None required for this position.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Additional Qualifications/Responsibilities

Physical Demands

The preponderance of the work is performed in an office-type setting, with adequate lighting, heating/cooling, ventilation, and protection from the elements.

The contractor must be physically able, with reasonable and realistic accommodation where appropriate, and agreeable to conduct on-site investigation of facilities, project sites and building systems in a variety of climates, site locations, and working conditions.

Position Type/Expected Hours of Work

This is a full-time position. Typical days and hours of work are Monday through Friday, 3:00 p.m. to 12:00a.m. Weekend hours required, as required by business need.

Travel

Travel is primarily local during the business day, although about 10% out of the area travel and overnight may be expected.

Experience

Minimum 2 years' experience

Basic to Intermediate skill set in Outlook, Word, and Excel

Education

High School diploma or equivalent

Additional Eligibility Qualifications

Communicate effectively with technical and management personnel.

Work well under general supervision and promotes a team environment with a positive attitude.

Problem-solving experience in handling emergency situations and frustrated callers

Security Clearance

Must have SECRET Clearance with the Ability to obtain a Secret clearance.

Compensation and Benefits:

The expected compensation range for this position is $45,000.00-$55,000.00 per year. We offer comprehensive benefits that allow you to balance work and life. A benefits summary is available from this link: