Library Associate

Job Title: Library Associate

Classification: Support Staff III

Department: Patron Services (Adult & Youth)

Hours: 20 hours (includes daytime, some evening and weekend hours; including every third weekend)

Pay: $15.92

Benefits: Paid vacation days, paid sick, 12 paid holidays, bereavement, and parental leave; OPERS retirement (library pays 14% and employee pays 10%), Deferred Compensation enrollment optional.

Reporting Relationship: Patron Services Manager

Purpose: Provides excellent customer service to patrons of all ages including circulation services, reader's advisory, research, and technology assistance.

Duties & Responsibilities:

Patron Account Assistance

Circulation duties - charges and discharges materials, renews items, places reserves, handles patron financial transactions, processes new patron registrations

Answers questions regarding patron accounts in person, by telephone and email

Locates library materials to fill patron requests. Basic Reference Assistance

Provides basic reference service in person, by telephone, and via email

Provides assistance and makes library material recommendations in person and over the phone

Helps patrons utilize other library services(meeting room reservations, voter registration, etc.)

Provides assistance with the library's digital resourcesTechnology Assistance

Provides assistance with technology including, but not limited to computers, Microsoft Office applications, eReaders, tablets, smartphones, copiers, microfilm, scanners, and gaming systems

Provides assistance with library's online catalog (including mobile catalog)

Remains proficient with all library-related technology changesOther Duties

Participates in training opportunities

Follows library policies and procedures

Reports maintenance and safety issues to supervisor, Maintenance Technician, or Administration

Runs reports and notices in the library's automation system

May be asked to assist with one or more of the following:

Preparing bibliographies, suggested book lists, and pathfinders

Library programming or presentations

Staff training

Opening and closing the library

Marketing materials through displays, bulletin boards, and booklists

Other projects as assigned

Collection development (selection, inventory, weeding, copy cataloging, etc.)

Patron outreach

Shelve materials and empty the book dropKnowledge, Skills and Abilities:

Ability to work independently and in a team environment

Outstanding customer service skills

Effective interpersonal skills, including the ability to communicate clearly in verbal and written English

Proficient in the use of Windows-based computer programs; word processing, spreadsheet, and electronic database programs

Strong keyboarding skills

Comfortable with a variety of technology, such as smart phones, tablets, eReaders

Ability to exercise discretion and sound judgmentEducation and Experience:

Required

High school diploma or equivalent

Occasional travel, valid Ohio driver's license, and proof of insurance required

Customer service experiencePreferred

Bachelor's degree

Experience working with a variety of ages

Public library customer service experiencePhysical Requirements:

Considerable mobility including, but not limited to, extensive periods of standing, walking, bending, sitting, lifting weights of up to 50 pounds, and pushing full book carts or containers

Manual dexterity sufficient to perform general typing and computer skills

Calm and focused handling of interruptions and distractions

Periodic intense concentration and sustained viewing of a computer monitorThis position description is not intended to be a complete list of all responsibilities, skills, or working conditions associated with this position and is subject to review and change at any time in accordance with the needs of Grandview Heights Public Library.