ServiceNow Platform Operations Analyst

Job Description

ServiceNow Platform Operations Analyst

The Panther Group is seeking an experienced ServiceNow Platform Operations Analyst to support the stability, performance, and security of an enterprise ServiceNow platform. In this role, you will help manage and maintain multiple ServiceNow instances while working closely with platform engineers, developers, and business stakeholders to ensure the environment remains secure, efficient, and scalable.

This position is ideal for a professional with a strong ServiceNow administration or development background who enjoys working in a fast-paced, high-volume enterprise environment.

***Not open to C2C or third party agencies. No Visa sponsorship for this role. Must be able to get a US Security Clearance if required***Key Responsibilities

ServiceNow Platform Administration

Provision and configure ServiceNow instances including development, test, UAT, and production environments

Manage instance lifecycle activities such as cloning, data migrations, and decommissioning

Maintain and apply platform licenses and ensure compliance with licensing requirements

Upgrade and manage MID Servers and integrations

Platform Stability & Performance

Monitor platform health and performance metrics including system response time, memory usage, and transaction activity

Conduct platform health checks and optimize system performance

Identify and resolve performance bottlenecks and system issues

Implement automation and improvements to increase platform efficiency

Security & Compliance

Maintain and administer role-based access controls (RBAC), user roles, and permissions

Perform vulnerability reviews, patch management, and security audits

Ensure compliance with corporate security standards and regulatory requirements such as FedRAMP and other enterprise security frameworks

Manage platform data integrity and support data sanitization processes when required

Incident & Change Management

Provide Tier 2 / Tier 3 support for ServiceNow platform issues

Troubleshoot incidents and restore platform functionality within defined SLAs

Perform root cause analysis and implement long-term solutions

Coordinate platform updates, patches, and changes through formal change management processes

Release & Upgrade Management

Plan and execute ServiceNow platform upgrades and patches

Validate upgrade readiness and conduct regression testing

Document release notes and ensure minimal disruption to users

Documentation & Knowledge Management

Maintain technical documentation including platform architecture diagrams, system configurations, and operational procedures

Create and update knowledge base articles for administrators and end users

Contribute to continuous improvement initiatives and platform roadmap planningRequired Qualifications

4+ years of ServiceNow administration or development experience

Strong understanding of ServiceNow platform architecture and operations

Experience managing multiple ServiceNow instances in a high-volume enterprise environment

Experience with platform upgrades, patching, and performance optimization

Familiarity with Agile environments and ticket management systems (JIRA or similar)

Strong troubleshooting and analytical skills

Excellent communication and collaboration skillsPreferred Qualifications

Background in software development or scripting within ServiceNow

Experience with automation and workflow improvements

Familiarity with enterprise security frameworks and compliance environments

Experience supporting large-scale ServiceNow ecosystems

Pay up to $120.00 per hour DOE

No Corp-to-Corp

No third party

#ZRCSCompany Description

We are the experts in Human Capital. It starts with a commitment to personal attention. A single point of contact from day one. That's what makes The Panther Group different. That is how we deliver results to our clients and candidates. Our focus on quality, diversity and service sets us apart. At The Panther Group, it's about attention to detail. We attract the right talent, connect job seekers with the right jobs and provide the right custom solutions because we worry about the little things. Providing our clients the best value for their dollar, finding our job seekers opportunities where they can thrive, giving our clients and candidates the level of service they deserve, leveraging the most efficient processes in the industry.

Full-time