Services Operations Administrator

Services Operations Administrator needs 1-2 years’ experience

Services Operations Administrator requires:

• Hybrid,

• Good Excel

• Oracle and Microsoft Office Suite experience required.

• PO management or financial processing experience preferred.

• Excellent written and oral communication skills, with an ability to present ideas and information clearly and confidently.

• Approximately 5% travel may be required to support the position’s responsibilities.

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Services Operations Administrator duties:

• Implement improvements to current processes to maximize efficiencies.

• Provide exceptional customer service to and partnership with the Operations and Accounting departments and to customers and/or vendors.

• Manage customer and/or vendor POs and serve as the main point of contact for related inquiries.

• Monitor the full customer and/or vendor PO lifecycle, including tracking statuses and managing closures, cancellations, or extensions and/or ensuring accurate accounts receivable transactions, credits, and Oracle budgets.

• Validate customer and/or vendor requests to ensure they are completed on time, align with business guidelines, and are financially accurate.

• Review and reconcile pass-through costs to ensure correct billing and contract compliance, and/or review and analyze reports for invoicing, fees, and customer POs.

• Identify and resolve PO exceptions, collaborating with internal teams and escalating when needed.