Technical Support Services (Level 2) focus on maintaining system uptime by resolving hardware and software issues across the IT environment. The role supports multiple operating systems, manages infrastructure health, oversees device deployment, and ensures secure network connectivity. It also involves using tools like SCCM, ServiceNow, and Active Directory to streamline operations and user management.
Candidates should have experience in deskside support, networking (DNS, Cisco Meraki, Windows Server), GPO administration, and troubleshooting, with additional value placed on virtualization knowledge.