Field Engineer

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Field Engineer

Location: Mobile, AL

Duration: 12 months

Pay Rate: $25/hr.

Job Description:

Is this contract to hire/possible extension? Temp to perm possible

Shift start time and end time? Mon Fri, 8a to 5p

Driving or Non-Driving? Non-Driving but may have to drive between sites

Duration: 12 months - possible extension if needed

Targeted Start date: ASAP

Prescreen Questions:

How many years experience do you have with computer hardware set up?

How many years experience do you have with basic hardware troubleshooting experience?

How many years experience do you have with basic software troubleshooting experience?

Do you have an A+ Certification?

Have you every worked for *this client* as a FTE or Contractor? If so who and when? Did you leave on good terms?

Are you at least 18 years of age?

Job Profile Summary:

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

Provides the full range of Field Engineering support for an assigned base of large / complex clients.

Takes complete ownership of onsite service activity.

Performs advanced-level maintenance on all products, including low-complexity installation activities.

Provides technical feedback on equipment, systems and processes to improve overall service delivery.

Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.

Identifies and resolves systemic issues within the team.

Proactively supports the needs of other team members, providing technical assistance and expertise.

Contributes to improved client services metrics reporting and documentation.

Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

High School Diploma or GED required

May require technical certification or Associate Degree

Generally, 2-4 years experience in area of responsibility.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.