NON-VOICE AGENT

Customer Service Representative – Non-Voice Cebu City Onsite Caldwell Communication About Caldwell Communication Caldwell Communication is actively hiring Customer Service Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry. Job Description We are hiring Non-Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms—no phone interaction required. Responsibilities:

Respond to customer inquiries via chat or email

Provide accurate information on products, services, or accounts

Resolve issues efficiently

Log all interactions in the system

Escalate complex issues to supervisors

Maintain service quality and client satisfaction metrics Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on non-voice tools and procedures Requirements:

High School or Senior High School graduate (College preferred)

Strong written English communication

Customer-focused, detail-oriented, and solution-driven

Basic computer skills and multitasking

Willing to work onsite in Cebu City Why Join Us:

Competitive pay with incentives

Career development and mentorship opportunities

Collaborative and supportive work environment Apply Now Kickstart your non-voice customer service career at Caldwell and help clients through email and chat while growing professionally.

Job Type: Full-time